Resizing

  • If you want to resize your ring, the company will resize it free of cost except in certain cases where the resizing is not possible.
  • If for some reasons, your product needs to be repaired, the company shall repair / replace the product for charges which would be determined by the company on a case to case basis.
  • Shipping charges under Resizing & Repairs policy shall be borne by the customer beyond for re-sizing after 30 Days Guarantee Period.
  • This feature is not available for international orders (orders that will be shipped abroad from India).
  • All resizing requests needs to be initiated via Email to repairs@orionzjewels.com. We will provide you with the shipping address for dispatching your ORIONZ items.

 

Repairs

Quality is extremely important to us, so if your jewellery breaks we would be happy to fix it for you free of charge within our 30 day warranty period. We are happy to repair any piece beyond our 30 day warranty period too. In this case, any additional charges will be levied on a case to case basis.

Please note our complimentary 30 day warranty does not cover lost stones. We are happy to replace any lost stones at an additional charge which will be determined on a case to case basis.

Should you need to have your ORIONZ repaired, please do contact us via email at repairs@orionzjewels.com or via phone at +91-9625341069.

We will repair any jewellery purchased through www.orionzjewels.com. Items purchased through other retailers must be returned for repair to the store where the item was purchased.

  • Any repair required in less than 30 Days after purchase is free.
  • More than 30 Days is subject to repair fee. Fee depends on the nature of repair as well as the material availability.

Please note that we may not be able to order certain components needed for repair of order items.

 

All ORIONZ products are handmade and request a high level of craftsmanship not only for production, but also for repairs. 

In order to assure the quality of repairs, please kindly note that ORIONZ handles repairs exclusively in house by our artisans, and does not offer spare parts.