SHIPPING

• Free shipping within India for PREPAID orders.
• Trackable shipping available across India.
• International shipping available.
• Free international shipping on orders above USD 200.
• Orders usually ship within 3-5 business days, more info.

PAYMENTS

• Cash on delivery is available in selected areas across India.
• We accept all major online payment methods such as UPI (via Google Pay, PhonePe, etc.), Paytm, debit cards, credit cards and more.
• All taxes are included in the prices mentioned on the website.
• Discounts and gift cards can be applied at checkout.

RETURNS

• Orionz offers a hassle-free 7 Days Return & Money Back Policy on silver products.
• We do not offer refunds on gold, customised, personalised, sale and discounted items and free gifts unless there is a product defect.
• Once the return is processed, you can go for refund or store credit as per the below table.
• Only available for orders within India, more info.

EXCHANGES

• We offer free exchanges within 15 days from the date of receipt on silver products.
• Exchange is possible on any product of same or higher value (difference amount to be paid).
• We do not offer exchanges on gold, customised, personalised, sale and discounted items and free gifts unless there is a product defect.
• Only available for orders within India, more info.

RESIZING

• Resizing is possible at an additional cost.
• Return shipping charges will be paid by customer.
• Only available for orders within India, more info.

REPAIRS

• All repairs are free of cost during the 30-day guarantee period. Any stone loss will be charged for additionally.
• Under our Sustainable Jewellery initiative - we offer repairs for all our products for lifetime on chargeable basis.
• Only available for orders within India, more info.