Shipping & Payments + -

 

SHIPPING

  • Free shipping within India for orders above ₹3,000.
  • Trackable shipping available across India.
  • International shipping available.
  • Free international shipping on orders above USD 300.
  • Orders usually ship within 3-5 business days, more info.

 

PAYMENTS

  • Cash on delivery is available above ₹500, in selected areas across India.
  • We accept all major online payment methods such as UPI (via Google Pay, PhonePe, etc.), Paytm, debit cards, credit cards and more.
  • All taxes are included in the prices mentioned on the website.
  • Discounts and gift cards can be applied at checkout.

Returns & Exchanges + -

 

RETURNS

  • Orionz offers a hassle-free 7 Days Return & Money Back Policy.
  • We do not offer refunds on personalized items, sale items, discounted items and free gifts unless there is a product defect.
  • Once the return is processed, you can go for refund or store credit as per the below table.
  • Only available for orders within India, more info.

Store Credit

Refund

Re-stocking fee:

Upto ₹3000

-

₹200

Re-stocking fee:

Above ₹3000

-

 ₹300 or 

6% of the product value (whichever is higher) 

Processing time

Instant

 Upto 72 hours

Payment Medium

Store Credit,

valid for 1 year

Paid to original

source of payment  or

Provided payment mode

for COD orders

 

EXCHANGES

  • We offer free exchanges within 15 days from the date of receipt.
  • Exchange is possible on any product of same or higher value (difference amount to be paid).
  • We do not offer exchanges on personalized items, sale items, discounted items and free gifts unless there is a product defect.
  • Shipping charges will be paid by customer.
  • Only available for orders within India, more info.

Resizing & Repairs + -

 

RESIZING

  • Resizing is done free of cost for the first time.
  • Return shipping charges will be paid by customer.
  • Only available for orders within India, more info.

 

REPAIRS

  • All repairs are free of cost during the 30-day guarantee period. Any stone loss will be charged for additionally.
  • Under our Sustainable Jewellery initiative - we offer repairs for all our products for lifetime on chargeable basis.
  • Only available for orders within India, more info.

Physical Gift Card

Rs. 1,000.00
- +

Shopping for someone else but not sure what to give them?
Give them the gift of choice with a ORIONZ gift card.

Our Physical Gift Cards are delivered by post and contain instructions to redeem them at checkout.

Our gift cards have no additional processing fees.

Shipping & Payments + -

 

SHIPPING

  • Free shipping within India for orders above ₹3,000.
  • Trackable shipping available across India.
  • International shipping available.
  • Free international shipping on orders above USD 300.
  • Orders usually ship within 3-5 business days, more info.

 

PAYMENTS

  • Cash on delivery is available above ₹500, in selected areas across India.
  • We accept all major online payment methods such as UPI (via Google Pay, PhonePe, etc.), Paytm, debit cards, credit cards and more.
  • All taxes are included in the prices mentioned on the website.
  • Discounts and gift cards can be applied at checkout.

Returns & Exchanges + -

 

RETURNS

  • Orionz offers a hassle-free 7 Days Return & Money Back Policy.
  • We do not offer refunds on personalized items, sale items, discounted items and free gifts unless there is a product defect.
  • Once the return is processed, you can go for refund or store credit as per the below table.
  • Only available for orders within India, more info.

Store Credit

Refund

Re-stocking fee:

Upto ₹3000

-

₹200

Re-stocking fee:

Above ₹3000

-

 ₹300 or 

6% of the product value (whichever is higher) 

Processing time

Instant

 Upto 72 hours

Payment Medium

Store Credit,

valid for 1 year

Paid to original

source of payment  or

Provided payment mode

for COD orders

 

EXCHANGES

  • We offer free exchanges within 15 days from the date of receipt.
  • Exchange is possible on any product of same or higher value (difference amount to be paid).
  • We do not offer exchanges on personalized items, sale items, discounted items and free gifts unless there is a product defect.
  • Shipping charges will be paid by customer.
  • Only available for orders within India, more info.

Resizing & Repairs + -

 

RESIZING

  • Resizing is done free of cost for the first time.
  • Return shipping charges will be paid by customer.
  • Only available for orders within India, more info.

 

REPAIRS

  • All repairs are free of cost during the 30-day guarantee period. Any stone loss will be charged for additionally.
  • Under our Sustainable Jewellery initiative - we offer repairs for all our products for lifetime on chargeable basis.
  • Only available for orders within India, more info.